Different vendors fulfill the orders, so products may arrive separately. However, they typically arrive around the same time as our vendors fulfill orders expeditiously.

Yes, our CBD products comply with state laws. Please ensure you are aware of your local regulations regarding CBD products.

Absolutely! Once your order has shipped, you will receive a shipping confirmation email with a tracking number to monitor your package.

Cancellations must be made before an order is shipped or processed. If your order hasn't shipped yet, please have your order number ready and contact our Customer Experience team at support@lushness.com to request a change or cancellation.

Once your order has been placed, we are unable to modify it. We cannot combine orders or add or remove items after the order is confirmed.

Yes, most of our brands practice sustainable packaging and maintain eco-friendly product chains to ensure minimal environmental impact.

Absolutely! All Lushness hair, skin, body, and nail products are vegan and cruelty-free, providing safe and ethical options for you.

Delivery times vary based on your location and the shipping method selected. You can track your shipment for the most accurate delivery estimate.

Yes, we offer international shipping. Please check our shipping policy for more details on international delivery times and costs.

Absolutely! Once your order is shipped, you'll receive a tracking number via email to monitor your package's journey.

We offer free shipping on orders over $100 and have seasonal promotions during holidays or special sales events.

We accept returns within 30 days of purchase for unopened and unused items. Please note that we do not accept returns or offer refunds on food products or intimate items. We strongly encourage you to read the return policy on the product page as well as the vendor return policies for specific details.

We do not accept exchanges, as items may sell out while the requested exchange is returned and processed. We encourage you to return the original item and place a new order for the correct item.

For international returns:

1. Please email our Customer Experience team at customerservice@lushness.com with your order number to initiate a return.
2. A return restocking fee of $20 (per order) applies to international returns.
3. Please note that refunds are issued in the currency the order was originally placed in, regardless of fluctuations in exchange rates.

After we receive and approve your returned item(s), we typically process refunds within three business days from the delivery date. Once processed, it may take up to ten business days for the refund to appear in your account, depending on the processing times of your payment provider.

We accept PayPal, Afterpay, Klarna, and other major payment methods.

Yes, we have seasonal sales, discounts on first purchases for new subscribers, and bundled pricing for “frequently bought together” products.

Members earn 1 point for every $1 spent, which can be redeemed for discounts or free products. Members also get exclusive early access to sales and new product launches.

Earn points through purchases, social media engagement, and referrals. Redeem them during checkout or for exclusive perks.

You can reach us via email at support@lushness.com or use our website's chatline for instant support during business hours. We aim to respond to emails within 24 hours.